A viewer’s story has been cut twice now. >> It was just a nightmare. The whole thing was a nightmare. Brian: James Keysterson was working with ASSEMBLYMAN Kevin Kelly to get a solution to this problem. Only this morning, he was told his account had not been frozen, which is encouraging >> What should you do when this is the only place for you right now? It does not mean anything. It is inhuman. BRIAN: KESTERSON has two separate issues that it’s trying to solve. The first included about $ 3,000, which he said was stolen from his account in October. >> You realize you have $ 18, and you should have over $ 3000 to pay your bills. Yeah, I think I cried like a little girl, probably. Brian: If that wasn’t enough, then this week Keysterson notified EDD that his account was freezing. He says getting answers from EDD or Bank of America has become impossible. >> You are not getting anyone. You are not talking to a human. You’re literally waiting for two hours for something automatic to come on the phone and tell you, ‘Thank you for your phone call. We do not have the ability to help you today. Brian: EDD says it lets people know KESTERSON what steps to take, which likely includes verification of identity. Money. >> Then we found out that it exists

“It was just a nightmare”: California residents suffer from frozen EDD accounts

Updated: Jan 14, 2021, 7:49 PM PDT

In total, the Employment Development Department has close to two million claimants not receiving funds at this time, due to mass account closings as the agency tries to stop billions of dollars of fraud. One viewer says twice by EDD.

Sacramento, California –

In total, the Employment Development Department has approximately two million claimants not receiving funds at this time.

This is due to mass account closings as the agency tries to stop billions of dollars of fraud.

Take a look at the video above to hear from a viewer saying he cut his EDD – twice.